The call centre world a place where there are people using computers and headsets to make and receive calls. The accounts vary from UK, US, Canadian, Australian, Filipino and more. They can be inbound tech support, outbound sales, education, hotel reservations, airline bookings, food orders and more. Some are hard and others easy. Stress and frustration is part of the job, as is learning new things, getting top metrics or bad metrics. The only constant in the BPO industry is change. From school leavers and college graduates to middle age people changing careers, many different people work in the industry. Some are happy to always take calls and others want career growth from agent to manager. In this book you can read a small snapshot of some call centre happenings. The stories are from UK call centres and ones in Asia and elsewhere. People will be people no matter the job. They drink, have sex, fight and argue, laugh and smile, get stressed and quit. The names have been changed but the happenings are genuine. Read on for more details. The stories are different but relatable to all who have worked in the industry and an eye opener to those who haven't. Consider a career change?