Joe Vandermark is a recognized leader in customer success and cloud technology, currently serving as a Director of Cloud Solutions Architecture at Microsoft. Over his dynamic career, Joe has guided numerous enterprise-level transformations, helping organizations shift from reactive support teams into proactive, customer-obsessed powerhouses. His book, Cloud Success Mastery: Proven Strategies to Create Customer-Obsessed Teams That Drive Growth and Loyalty, reflects his passion and expertise in building world-class customer support organizations. Joe's unique ability to listen deeply, build lasting relationships, and deliver tangible business value has earned him trust across industries. When he's not championing customer obsession, Joe enjoys life in Minnesota as a proud father of five boys, a devoted husband, and an active community member?always bringing empathy, authenticity, and humor to everything he does.