How to Win a Merchant Dispute or Fraudulent Chargeback Case features ways to deal with disputes from customers and clients about products and services and what to do about fraudulent credit card chargebacks. It describes working things out with legitimate customers and clients if possible, so they withdraw the dispute. If that isn't possible, the book discusses deciding whether to fight or walk away from a dispute because of the time and effort involved in fighting it. Should you decide to fight back, the book discusses how to respond to common claims that the product wasn't received or wasn't accepted. It also discusses ways to avoid fraudulent chargeback claims and how to counter different types of fraud. The book includes examples of my responses to different types of claims involving banks, payment processing services, and credit card companies.

GINI GRAHAM SCOTT, PhD, JD, is a nationally known writer, consultant, speaker, and seminar leader, specializing in business and work relationships, professional and personal development, social trends, popular culture, science, crime, and children's picture books. She has published over 50 books with major publishers. She is the founder of Changemakers Publishing, featuring 150+ books on work, business, psychology, self-help, and social trends. She has worked with dozens of clients on self-help, business books, memoirs, and film scripts. She has written and executive produced 18 feature films, documentaries, and TV/film series.