The Civic Health Diagnostic Workbook was written with purpose: to help you diagnose your community's "civic health", plan for effective public engagement, monitor and evaluate the effectiveness of your engagement processes, and also identify, benchmark, and share best practices. Here are some issues considered:

* How resilient is your community when serious conflicts arise?
* What might be the best approach for engaging your public?
* How can you improve your community's problem solving capacity?

This book is directed to helping individuals, organizations and communities with the thinking, communication, and process skills needed to work through difficult and complex issues. A deep respect for the public sector and recognizing the vital role that government institutions have in supporting and sustaining our community life is the driver for this publication.