Diagnostic Expertise in Organizational Environments is designed to provide a state-of-the art foundation for a new paradigm in expertise research. The book is deliberately oriented towards the application of the principles within professions, and it reflects the combination of underlying theory and practice on which the manuscript is founded.
Diagnostic Expertise in Organizational Environments provides a state-of-the-art foundation for a new paradigm in expertise research and practice. Skilled diagnosis is essential for accurate and efficient performance across a range of organizational contexts, including aviation, finance, rail, forensic investigation, firefighting, and medicine. However, it is also a complex process, subject to the abilities and experience of individual operators, the culture and practices of organizations, the relationships between operators, and the availability and usefulness of technology. As a consequence, diagnostic skills can be difficult to learn, maintain, and evaluate. This volume is a comprehensive approach that examines diagnostic expertise at the level of the individual practitioner, in the social context, and at the organizational level. The chapter authors comprise both academics and highly skilled practitioners so that there is a clear transition from understanding the problem of diagnostic skills to the implementation of solutions, either through redesign, training, and/or selection. It will appeal to those academics and practitioners interested and involved in this field and also prove useful to students of psychology, cognitive science education and/or computer interaction.
"A highly recommended book for human factors theorists and practitioners as well industry professionals."
-Nektarios Karanikas, Aviation Academy, Amsterdam University of Applied Science, Netherlands, from Newsletter of the Europe Chapter of the Human Factors and Ergonomics Society, No. 2, 2015
"Want to know more about diagnostic expertise? This is the book for you! It is a taken-for-granted but little understood concept. Diagnosis comprises a special set of skills that enables experts to judge a situation based on their past experience and training. Wiggins and Loveday draw together theoretical perspectives with a broad range of practical applications in one comprehensive book. The editors are to be congratulated for providing a one-stop-shop for diagnostic expertise in organisations. This is a must-read book for what is an intriguing area that is ripe for research and application."
-Neville A. Stanton, University of Southampton, UK
"This is a well-structured book. Early chapters on the cognitive mechanisms involved in decision-making provide the theoretical background for chapters that deal with diagnosis in specific organisational contexts, such as medicine, aviation, crime detection, fire-fighting, and finance. This integrated structure, combined with an easy writing style and frequent references to recent empirical findings and training applications, will make this book an excellent resource for students, practitioners, and researchers."
-Gerard J. Fogarty, University of Southern Queensland, Australia
